Joe’s Blog

Category Archive for "Customer Service"

Unhinging the Mystery of Change Orders for Remodeling

Change Orders are often the most misunderstood part of a project. They essentially create a fork in the road on a long-distance trip. As an example, imagine your airplane needs to navigate around weather. There is no way you are going to get to your destination on time, if you stray from the shortest /...

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Don’t Shoot Me, I’m Just the Messenger

To shoot the messenger, you receive unwelcome information, react defensively, and attack the messenger instead of dealing productively with criticism. It may not literally be an attack, but it can feel like it. I recently had an experience dealing with a company that I love and have used for years. As I reflect on the...

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It’s a busy time of year

As most of you are aware, we are experiencing a boom in the remodeling business. After a wicked winter and a slow start to the year, we were hit with a myriad of requests to repair Ice Dam damage, and then it was off to the races. Requests for projects out stripped our ability to...

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At Levco, all we sell is service

When you boil it all down, what we are selling is service. Yup – we are in the service industry, no more, no less. I used to naively believe that we were selling remodeling projects. I am clear now on the distinction. Having spent several decades in the emergency medical services realm, it feels natural...

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It’s called customer service, as far as I know…

I have come across several very interesting situations lately that are worthy of sharing. Sure I suppose I could be perceived as a crotchety old bastard, but hear me out. I believe I am making my world a tighter knit, optimistic problem solving community. As time goes by my expectations AKA “The bar” for great...

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Who can red tag / red flag a furnace?

As many of you are aware, I am often called upon to reconstruct structures after a fire. I came across a situation where a set of furnaces that were on the roof of a commercial structure that had been involved in a fire were obviously compromised when fire entered the ductwork and trashed the units....

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Some Like It Hot

Remodeling is an exhilarating time of life, renovating a home to make it transform into what you have always wanted is a very cool thing to do. Remodeling is not for everyone, try a small project like a bathroom or an addition before you go whole hog. I liken your relationship with your remodeler as...

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Where Did This Tile Come From?

A client of about 3 years ago had a simple request. She wanted to have her master bathroom floor replaced. We had done lots of work in the home that had burned badly in a fire. Joe she said, “Remember when you told me that I should replace my bathroom linoleum floor with tile while...

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Are you really ready to remodel?

A fellow remodeler implored me to use the Brewster Higley poem “Home, home on the range” technique when selling a project. “Where never is heard a discouraging word and the clouds are not cloudy all day”. I am not a fan, honesty has always been my policy. For the uninitiated, a remodeling project is rarely...

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What Do You Want Your Room To Feel Like?

In a recent episode of A day in the life of Levco, our team came across an unusual situation without an obvious great resolution. We were playing the you’re getting warmer game with a client who was trying to select a wall color for a basement kitchen we needed to paint urgently. Timing for completing...

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