My business has, like most high performing organizations, figured out how to accomplish things through other people. As the Benevolent Proprietor of this operation, I am always figuring out ways to improve systems and get the right people in the right seats as described by Jim Collins in Good to Great. There is no amount...
Remodelers don’t get what it is like to have their home remodeled by others. We can only imagine what it would be like, then be empathetic and usually be on the defense. Levco is dedicated to making the experience better all the time. It is hard for a client to measure what great remodeling is...
I am regularly saying, “like pizzas, all remodeling companies are not alike.” As we enter the new decade, I have been thinking about this more seriously. What makes Levco special? I am confident that remodeling is not a commodity, but how do you put a finger on it? I was challenged by a mentor to...
At Levco, we have been blessed with plenty of great remodeling leads. That means that we are frequently asked to come consult on new potential projects. If I can fit 4-5 new prospects in per week as a maximum, I can do well. Given the limited number of hours in the day, I elected to...
This is the $64,000 question. It is asked in so many ways and so unlikely to get an accurate answer that I had to find out for myself. Everyone thinks I know this stuff anyway, so I might as well. If the answer were easy, we would all know it. The problem is that the...
Made famous in the movie “A League of Their Own,” Tom Hanks’ character says, “There is no crying in baseball.” It made me think about how we behave as a team. I recently got to spend some quality time working in the field with my production crew. The sheer joy of having my tool bags...
To shoot the messenger, you receive unwelcome information, react defensively, and attack the messenger instead of dealing productively with criticism. It may not literally be an attack, but it can feel like it. I recently had an experience dealing with a company that I love and have used for years. As I reflect on the...
I am fortunate enough to have friends in high places. As a gesture of kindness, a new friend I made at my Sunrise Rotary Club, Dennis Robinson invited me (at my insistence) to lunch and a guided tour of his business CM Construction. I wanted to see what commercial construction looks like behind the curtain....
Who knew I would become a vocabulary archeologist for a day, and on top of that, would find something worth sharing? As I was innocently exploring my Greek ancestry via my late Grandma “Tuni” Fortune Levitch, I discovered a word that is used to describe doing work in an unusually cool way. That’s what initially...
No remodeling business will stick around long without happy clients. You might be inclined to ask, “Where do they come from then?” The answer is “A great process and people that understand customer service create them”. Let’s face it, residential remodeling is like juggling with fire on a tall unicycle. It takes a lot of...
