Don’t you hate it when all you see is glowing testimonials? Where is the DIRT? Surely these other companies have pissed someone off really well! Even I get excited when I get great or rotten service. Rarely do I keep quiet about it.
This page is dedicated to telling the truth. Yes, we get glowing testimonials, but we upset folks at times too. It is not on purpose of course! I made a vow years ago to treat people right. I am not in the business to anger or upset anyone, however, it happens occasionally.
Through the process of working it out, much is learned, and enthusiastic referrals are earned the old-fashioned way.
I have saved little notes, stories, and comments for years and now have a place to put them. When situations arise, I become an active listener and historian. So, at the risk of TMI (Too Much Information), and losing a prospective client or two, here is full disclosure.
When we hit the nail on the head, or when we miss completely, people talk. It is in this spirit that I post these testimonials along with some background for context.
What you read between the lines here is a reason to hire a professional remodeler that listens carefully, and shy away from a handyman or doing serious remodeling DIY work on your own home.
The reality is that I have and will continue to move heaven & earth to make sure my clients are shielded from the “Lions, Tigers, and Bears” of the remodeling process. I will also be there to deal with anything that might come up for years to come. It is all about ” What’s wrong, not who’s wrong”, that I am focused on.
How, and that we solve problems in an ethical way, is what defines us daily.
Joe Levitch President.
“THIS THE FIRST TIME I CAN GO ANYWHERE IN MY HOME ”
Doug and I would like to thank all of those who volunteered, donated, or helped in anyway, in the remodel of our home to accommodate my wheelchair.
This is the first time in four years that I can go anywhere in my home.
The shower accommodates all of my needs and I am able to drive under the sink and counter top. Having nice 36 inch doors with the added space from the back bedroom closet enlarging the bathroom gives me freedom I have not enjoyed for a long time. Removing the water damaged skylight and replacing it with a light tube was a good choice. The skill and talent of the roofer makes it look like a new room.
The time and care that Joe did in the planning addressed the areas of concern.
His care and dedication to make sure the project would happen is an answer to prayer.
The countertop and sink in the kitchen where the old washer and dryer were opens up all kinds of opportunities for me.
Having a stackable, washer and dryer in our bedroom, minimizes the struggles dealt with previously as everything is accessible and requires much less work on my part. The plumbing and electrical workers did a great job and were so pleasant about accommodating my needs and desires regardless of the challenge.
Making the two front bedrooms into one allows me to navigate freely. The closet accommodations of having the rod lower so I can hang clothes without having to stand is so helpful. The previous closet is now the closet for the back bedroom.
Widening the end of the hallway was ingenious. I can easily turn around coming from any of the three rooms, also the 44 inch barn doors are so easy to use.
The painting and fixtures are beautiful.
Jaun masterfully filled in and refinished our old hardwood floors after the old carpet was removed. Extra care to fix the uneven bathroom floor was done.
Amanda did a great job of allowing me to pick out flooring, fixtures, and paint colors, etc.
Cindy was a delight to communicate with in the office.
Chris and Heath made sure everything was being done the way I would like it.
I apologize for not remembering all of the names of those who donated their valuable time and resources, but EVERYONE treated us as if we were their most important client.
Thanks to the businesses that donated such high quality products.
Also a special thanks to the Porta potty company for their donation.
We want to thank our church members for their donations to pay for the hotel where we stayed for the ten weeks during construction.
A special thanks to Peggy Behrens. Without her, bringing to my attention the possibility of a remodel two years ago, and introducing me to Joe this project would never have come about.
Doug has been busy strategically, placing grab bars in the needed areas. We have been busy putting things back in place and are so pleased with our new home.
With all the turmoil that is going on in the world today, we feel extremely blessed to have such wonderful people as the Levco team, our friends and church members who have made our world such a pleasant place to live.
May God bless you all,
Doug and Madge Rich
Things are not always fair and sometimes good people need a helping hand. Nobody I have met exemplifies this better than the Rich family. This project started out as a group effort by my remodeling association. The group had a hiccup and was not in a position to help so Levco picked it up and took care of it for free. It takes a village to do things like this and we are always on the lookout for the perfect fit. JL
“I LOVE REFERRING YOU”
A past client has been a cheer leader for Levco for years. We do provide a incentives for a referral that decides to remodel with us and he has benefited by spreading the work. ” I love you guys, and you do beautiful work, I refer you to everyone. Thank
When we do good work it sticks with people, I always ask when interviewing a new prospect, 1, who can we thank for referring us. 2, who remodeled for you before? (People typically forget) That stuff matters. We are planting seeds making deep connections all the time, many take off and flourish. JL
“If You Can Fix This Leak, You Will Be A Hero”
A past client that we had done a significant amount of work for including replacing his roof had a leak on the outside of their home that was leaving traces on their siding and frightening them. Even though it was several years out of warranty I insisted that it was our issue to solve. We found the problem and fixed it once we figured it out, We also learned a valuable lesson on how to do it better next time.
It is a (what’s wrong not a who’s wrong) issue, so with that in mind, it is not a problem to fix things in our wake. That is what builds our reputation. Hero status? I don’t think so. JL
“You Are a Virtual Plumber”
A past client that I earned the trust of when we added some french drains to eliminate crawl space flooding called in a panic. “Our home inspection is happening today and I just noticed that we have no water pressure at our master bathroom sinks”, He had called a plumber but it was early and he was waiting for them to schedule a visit. Pete, I said, “I can all but guarantee that your aerators are clogged up”. I guided him through the fix and he was able to do it himself. He called back about 10 minutes later to thank me profusely,
I am all about making sure homes work properly and having a good understanding of how the systems operate I can typically diagnose issues over the phone. I was very happy that I was able to solve the problem virtually. It doesn’t always go that way. JL
“I Have Never Received Such Good Service”
Upon arrival my client asked for the salesman I suggested, He was disappointed that what was on hand was not of the quality desired. within a few phone calls he arranged a meeting at another vendor who had the right stuff. “This is the best customer service I have ever received”. That is a huge compliment to you Joe.
Anytime you make a recommendation you are taking a calculated risk. I recommended Brian at Cost Less Carpet to my client who now has an amazing story to tell. I basically hit a home run. JL
“I Appreciate You Visiting Our Home”
I went to an initial consultation at a potential client’s home. They had a series of things that was making their home toxic to their health. This is not the first time we have run into this situation. During our visit, I was able to ask lots of questions and investigate the area looking for the root causes of their problem. In following up with them I shared my concerns and offered to help. In an unexpected outpouring of appreciation I was given a lovely gift certificate.
As a concerned contractor, I will move heaven and earth to untangle what is causing a home to make the inhabitants ill. Showing that you care is a guiding principal of everything I do at Levco and in my life. JL