As I get more completed projects under my belt, there are still powerful lessons to be learned. Some are expensive, some are painful. As I say in my Selecting a Remodeler Booklet, it is wise to select a seasoned remodeler. The problem is, "if you always do what you...
I just had two customer experience adventures and, being a very observant person, I thought I should quantify them. Although both were OK, one was considerably better. The stakes are higher than you might imagine once something goes wrong. At Levco, we get it! Every...
If you only knew what could go "Rong" (I think wrong should be spelled r o n g, don't you?) in a remodeling project. Anyone who says this sort of thing doesn't happen on their projects is either lying, hasn't been remodeling long enough, or has been fired by a client...
During a recent visit with a potential client they were clearly interviewing me when they asked this excellent question. They appreciated my attitude and eagerness to get the work. "How do you pass your enthusiasm on to your staff?" Wow, I had to stop and think....
My brother, Maurice just told me a story of a park ranger that had retired but before he did he mentored his replacement. All in all the new ranger was doing the same thing the previous one did but there was something missing. The park-goers were not as happy and...
Occasionally I get the pleasure of telling folks "I told you so". Rarely does it cause a stir. Here is a short story that worked out for all parties in the end. This case involved an exhausted client and a tile setter that had real life issues. I should have seen the...