I love seeing folks for the first time in their homes. I recently had a near-perfect first prospect visit. I didn't realize it until I returned to the office and did my debriefing. "Missed it by that much", as Max used to say. The Best First Visit Upon arriving on...
As the owner and operator of a thriving, vital remodeling business, I experience things that a less involved owner might not. I like to say, "It's always better to be on top of the wave than under it." The one sure thing about remodeling is that things change. We must...
A long time ago I realized that "To code" was said to express that there was a minimum level of construction technique and materials that was required to pass an inspection. This "To Code" language was used to instill confidence in the client to know that even if a...
I just heard that there is a movement afoot that frightened me. I guess that tile guys are figuring out that they are not being watched so they are doing whatever they want. A nicer way of saying it is what they believe is the most profitable for themselves....
The results are in, we have been asking this for years and we have been collecting data that I thought we should share some of it with you. You had the most enthusiasm for the project Your ideas seem to dovetail with ours You have a process that makes sense You always...
I am blessed to have a business that is a reflection of what I put out there. How the phone is answered is, for better or worse, the first impression. That first contact sets the stage for the future. NOTHING is worse than getting an answering machine or a...
Master Suite AdditionThe Challenge They came up with a plan drawn by others with several significant errors. One was the size of the addition, and the other was the angle of the trusses. The clients who work remotely turned out to be excellent communicators and...
Dining Room Addition and Kitchen RemodelThe Challenge The home had an odd entry room with a coat closet and partition wall in the way. This room was pretty useless and annoying to the client. Then, the kitchen was blocked from the activity in the living room, and the...
Primary Suite Remodel & DeckThe Challenge Inaccurate plans were provided that had to get updated over the course of the project. The project is on a creek so lots of precautions were needed to keep erosion out of it. The Idea Create a primary suite that is...
Whole House RemodelThe Challenge The home was in the hillside district and in the WUI which means that the home has some extra requirements as far as firesafe and extra structural requirements. There had been an addition done to the house years prior that was not...