For starters, "No client has ever been upset about having their job done on time or early" the inverse is also true. For years I would tell my clients upon signing a remodeling project when I thought their project would start and end. Rarely did we make our "Best case...
Who knew I would become a vocabulary archeologist for a day, and on top of that, would find something worth sharing? As I was innocently exploring my Greek ancestry via my late Grandma "Tuni" Fortune Levitch, I discovered a word that is used to describe doing work in...
No remodeling business will stick around long without happy clients. You might be inclined to ask, "Where do they come from then?" The answer is "A great process and people that understand customer service create them". Let's face it, residential remodeling is like...
Tool boxes have always occupied a warm place in my heart. I think I learned my love for tools from my Grandpa Ben and my dad who both had lots of tools to keep track of. When Grandpa passed away I refurbished his drill because of the way it smelled when it was on. I...
We had a hilarious conversation the other day during one of our regularly scheduled company production meetings. It wandered into a wild combination of business models. What if we could do remodeling using the restaurant AYCE (All You Can Eat) model which I am not...
There are three things that I am certain of in remodeling. These are the insights of a remodeler who is committed to leadership and getting results through others. The 3 truths No one has ever been upset when we exceeded expectations. The bitterness of poor quality is...