If you only knew what could go "Rong" (I think wrong should be spelled r o n g, don't you?) in a remodeling project. Anyone who says this sort of thing doesn't happen on their projects is either lying, hasn't been remodeling long enough, or has been fired by a client...
During a recent visit with a potential client they were clearly interviewing me when they asked this excellent question. They appreciated my attitude and eagerness to get the work. "How do you pass your enthusiasm on to your staff?" Wow, I had to stop and think....
My brother, Maurice just told me a story of a park ranger that had retired but before he did he mentored his replacement. All in all the new ranger was doing the same thing the previous one did but there was something missing. The park-goers were not as happy and...
Occasionally I get the pleasure of telling folks "I told you so". Rarely does it cause a stir. Here is a short story that worked out for all parties in the end. This case involved an exhausted client and a tile setter that had real life issues. I should have seen the...
Here is what I see when I look in the mirror. What I needed to know is what others see in me and my company Levco Builders. To figure out the problem, I had to interview some of my thoughtful, articulate clients and ask them an open ended question that they could...
I was doing a free plumbing repair for a friend who happened to be a Tennis Pro. I had always been impressed with his athletic prowess and chiseled body. Not having grown up in a competitive sport, I was never coached or had to develop a killer instinct to always win....