Joe’s Blog

Category Archive for "Customer Service"

How Much Help Do I Get / Need Selecting Finish Materials?

At Levco we pride ourselves on offering advice in a loving way. When it comes to design decisions or finish material selections we, understand that in some cases everything is already selected. In cases where nothing is pre-selected, our interior designer helps make sure your selections all tie together. I Get by With a Little...

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Perspective from the Other Side of the Fence

Remodelers don’t get what it is like to have their home remodeled by others. We can only imagine what it would be like, then be empathetic and usually be on the defense. Levco is dedicated to making the experience better all the time. It is hard for a client to measure what great remodeling is...

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The Emotional Toll of a Remodeling Project

In the grand scheme of things remodeling is a huge challenge for everyone involved, from conception to designing the space to selecting materials and hearing how much it is going to cost. That is before we start swinging the hammer. Some clients have summed it up as an exciting roller coaster ride, others a stressful...

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Switching to Offense

Super Bowl 53 this year featured two great defenses. 3 downs and out, punting over and over led to an unmemorable game for me. Yes, predictably, the team with the most points at the end of the game won. But imagine if one team was a stand out for their offensive prowess. These teams played...

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Unhinging the Mystery of Change Orders for Remodeling

Change Orders are often the most misunderstood part of a project. They essentially create a fork in the road on a long-distance trip. As an example, imagine your airplane needs to navigate around weather. There is no way you are going to get to your destination on time, if you stray from the shortest /...

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Don’t Shoot Me, I’m Just the Messenger

To shoot the messenger, you receive unwelcome information, react defensively, and attack the messenger instead of dealing productively with criticism. It may not literally be an attack, but it can feel like it. I recently had an experience dealing with a company that I love and have used for years. As I reflect on the...

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It’s a busy time of year

As most of you are aware, we are experiencing a boom in the remodeling business. After a wicked winter and a slow start to the year, we were hit with a myriad of requests to repair Ice Dam damage, and then it was off to the races. Requests for projects out stripped our ability to...

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At Levco, All We Sell is Service

When you boil it all down, what we are selling is service. Yup – we are in the service industry, no more, no less. I used to naively believe that we were selling remodeling projects. I am clear now on the distinction. Having spent several decades in the emergency medical services realm, it feels natural...

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It’s called customer service, as far as I know…

I have come across several very interesting situations lately that are worthy of sharing. Sure I suppose I could be perceived as a crotchety old bastard, but hear me out. I believe I am making my world a tighter knit, optimistic problem solving community. As time goes by my expectations AKA “The bar” for great...

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Who can red tag / red flag a furnace?

As many of you are aware, I am often called upon to reconstruct structures after a fire. I came across a situation where a set of furnaces that were on the roof of a commercial structure that had been involved in a fire were obviously compromised when fire entered the ductwork and trashed the units....

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