When you boil it all down, what we are selling is service. Yup - we are in the service industry, no more, no less. I used to naively believe that we were selling remodeling projects. I am clear now on the distinction. Having spent several decades in the emergency...
Do you feel like this about anyone or any business? It is a powerful endorsement for sure. Just knowing that I have some "go to guys" fills me with joy. It dawned on me that there are some raving fans of mine out there too and I wanted to give them a shout out. I...
For starters, "No client has ever been upset about having their job done on time or early" the inverse is also true. For years I would tell my clients upon signing a remodeling project when I thought their project would start and end. Rarely did we make our "Best case...
Who knew I would become a vocabulary archeologist for a day, and on top of that, would find something worth sharing? As I was innocently exploring my Greek ancestry via my late Grandma "Tuni" Fortune Levitch, I discovered a word that is used to describe doing work in...
No remodeling business will stick around long without happy clients. You might be inclined to ask, "Where do they come from then?" The answer is "A great process and people that understand customer service create them". Let's face it, residential remodeling is like...
Tool boxes have always occupied a warm place in my heart. I think I learned my love for tools from my Grandpa Ben and my dad who both had lots of tools to keep track of. When Grandpa passed away I refurbished his drill because of the way it smelled when it was on. I...