In an age when most things are built to throw away, I came across two situation, one with windows and the other, a ductless mini-split unit that is worth crowing about. First off, I received a call from a repeat client that had a home built about 10 years ago, the builder had gone out...
I have handed out a referral list for years. Up until recently I felt it was a silly game or at best, a waste of paper. Finally, a perspective client asked me for three referrals that had similar work done in the past. I complied and he actually followed through and called them. I boast...
Levco is in the business of creating enthusiastic referrals through the process of remodeling. This enthusiasm is ageless and timeless. It starts growing from the moment we sign an agreement and goes to the moment…. Well, I’m not sure how long it lasts, forever I suppose. The expired warranty story On a recent grocery shopping...
In an industry where success is measured in dollars on the bottom line, I find it ironic that this little story has nothing to do with revenue or expenses but sets the stage for a different kind of success that sends shivers down my spine and surpasses the traditional model we think of in business....
I recently had a dubious experience at a retail outlet. As everyone who knows me will attest, you can rest assured good story will result. Here is my tale of woe. I use my tools often, and take good care of them because I have respect for what they can do. I suppose most would...
From the front page news 4-15-2012 Dateline Boise, Idaho. Levco Builders created a collaborative relationship with Salathe Architecture back in April. Once I realized that we both bring strengths to the table, Robyn and I began working together to improve the remodeling experience of getting from concept through design and material selection. Look for the...
Late one Saturday afternoon I received a call from a homeowner that had just fired his contractor. My first thought was : Danger-Danger!!! yellow flags Warning- Warning!!! He wanted to hire me to finish things up. It turns out he had fired his carpenter which is an entirely different thing. This doesn’t happen...
If you only knew what could go “Rong” (I think wrong should be spelled r o n g, don’t you?) in a remodeling project. Anyone who says this sort of thing doesn’t happen on their projects is either lying, hasn’t been remodeling long enough, or has been fired by a client and never got the...
What does being a client advocate mean to me. It is more than just words… It involves taking decisive action sometimes. The design phase was done and the components were selected in a small bathroom project. The construction phase was in full swing. In an effort to save a few bucks the clients selected a...
There have been several glaring examples recently of issues related to warranty that I would like to discuss. It also pertains to why you should use a professional installer for your remodeling projects. At Levco we use subcontractors proudly because they specialize in installing their products and are certified by the manufacturer. What does this...
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