The Levco Difference: Going the Extra Mile

by | Jan 7, 2023 | Garages, Levco Builders Process, Safe Practices | 0 comments

Reading Time: 3 minutes

I was recently involved in a couple of situations that ultimately had a happy ending, but it started from a place of confusion and distrust. It turns out that giving and getting thanks happens organically when the stakes are high and emotion runs wild.

Where the rubber meets the road

Where The Rubber Meets the Road

There is plenty of bluster about what a warranty means and how it is handled or not in the remodeling world. We care about this stuff more than you could know.

The Call and Response

“Hi, this is Mitch remember me? You guys remodeled my garage over a year ago. I need the date so I can prove to the garage door company that they did the work. My garage door operator failed” I was there at the house within 10 minutes to figure out what had happened. Mitch was astonished. I was able to reassure him that the garage door operator would be fixed pronto. I felt terrible and embarrassed that he was questioned about the validity of his claim by the girl that answered the phone at the garage door company.

We Want To Know

I often say “we want to be the first to know of anything that goes wrong long after we are done remodeling.” It is clear to me that it is in my best interest to show that I care. I have many instances of legendary service to brag about but none of it would be possible without that connection.

Once the dust settled, I was easily able to get the problem fixed the following day. Mitch was blown away and wrote this note to show his appreciation. I will move heaven and earth to make sure my clients are well cared for and appreciated long after the fact. This is just another example of what makes Levco stand out in a crowded field. I have no idea how other companies handle this sort of thing but it comes naturally from us because we love our clients.

“Oh I See Where This Is Going”

In another instance someone who bought a home we remodeled called to complain about the plumbing. He said things were not done correctly at the kitchen sink and that he had to call a plumber and it was going to need to be fixed. I calmly said I would look into it and that this was an inspected permitted job and that we would fix whatever was needed. After calling the plumber who did the work and getting his assurance that he would do whatever was necessary, I called the plumbing company he used to fix the clog a few days before.

There Was a Chicken Bone in The Line

I learned that Cloverdale Plumbing found a chicken bone obstruction and cleared it and everything was flowing correctly. I simply called back the new homeowner and told him that there was no issue and that he needed to keep chicken bones out of the plumbing. “Oh I see where this is going,” he said. Rather than being appreciative of my speedy response and willingness to take action, he became perturbed and assumed that I was trying to shirk my responsibility. “Sir, I assure you, nothing could be further from the truth”. The words stung, I believe I understand what people are typically up against. The takeaway is that this is not your typical remodeling company. And I see where this is going too. Straight into the legendary service file.

At this time of year, I find it refreshing to reflect on how much we care. It sets the tone for the year in review as well as the theme for the coming year. Happy Thanksgiving to all.


Your comments are welcome. To ask questions or get more information about remodeling, click here to email me directly, or call 208-947-7261

If you or someone you know is considering remodeling or just wants to speak to a trustworthy remodeling contractor, please contact me. You’ll be glad you did.

 

Disclaimer: Some of these images came from the WEB. If they are yours, and you object to them being used, please claim them and I will gladly remove and replace them at once.

Related Posts

Problem Solving At A Very High Level

Problem Solving At A Very High Level

The art of problem-solving has been improved for years, much like the science of evolution; it takes generations, and there is still a missing link. (or did scientists find it, and I just missed the memo) The Typical Process Someone identifies a problem and suffers...

read more
Why Hire A Remodeling Contractor?

Why Hire A Remodeling Contractor?

Your home is like any complex machinery, similar to your body in many ways. It comprises many systems that work in unison and harmony to function properly. Some specialize in commercial work; we have a residential remodeling specialty. Remodeling Contractors Are A...

read more

Leave A Comment

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Categories

Latest Projects

Primary Suite Remodel with Deck

Primary Suite Remodel with Deck

Primary Suite Remodel & DeckThe Challenge Inaccurate plans were provided that had to get updated over the course of the project. The project is on a creek so lots of precautions were needed to keep erosion out of it.  The Idea Create a primary suite that is...

Whole House Remodel

Whole House Remodel

Whole House RemodelThe Challenge The home was in the hillside district and in the WUI which means that the home has some extra requirements as far as firesafe and extra structural requirements. There had been an addition done to the house years prior that was not...

Whole House Remodel

Whole House Remodel

Whole House RemodelThe Challenge The property was occupied during design and the new owners were very occupied with their school aged children. Lots of deferred maintenance items had to be addressed. The Idea The home was purchased in advance of moving in with the...

Garage Remodel

Garage Remodel

Garage renovationThe Challenge The sagging roof caused be removed bracing over the years made it look like a sway-back horse. A chiropractic adjustment and some serious support were needed. Keeping with the historic look and feel of the garage was important. There...