Should I Fire My Contractor?

Reading Time: 3 minutesLate one Saturday afternoon I received a call from a homeowner that had just fired his contractor. My first thought was : Danger-Danger!!!   yellow flags     Warning- Warning!!! He wanted to hire me to finish things up. It turns out he had fired...

There’s a Fly in the Ointment

Reading Time: 4 minutesAs I get more completed projects under my belt, there are still powerful lessons to be learned. Some are expensive, some are painful. As I say in my Selecting a Remodeler Booklet, it is wise to select a seasoned remodeler. The problem is,...

A Tale of Two Purchases

Reading Time: 5 minutesI just had two customer experience adventures and, being a very observant person, I thought I should quantify them. Although both were OK, one was considerably better. The stakes are higher than you might imagine once something goes wrong. At...