Reading Time: 4 minutes
Milgard windows

Milgard window

In an age when most things are built to throw away, I came across two situation, one with windows and the other, a ductless mini-split unit that is worth crowing about.

First off, I received a call from a repeat client that had a home built about 10 years ago, the builder had gone out of business years ago, but since we had a successful remodeling experience, he considers us his contractor.

“My window seals are failing”

Several of his many windows had failed seals and he was ready to have them replaced. I told him that most window manufacturers have a replacement policy for that sort of thing. “I think it is about 10 years”, I told him.

I agreed to come take a look and see what we could figure out. Sure enough I found the born on date between the panes. He had just passed the 10 year mark. “SHUCKS”, I blurted our (or something close to that).

Where the rubber meets the road

I contacted Troy Stone of Wood Windows Inc. (my Milgard guy) anyway just to verify what I assumed. Troy gave me the Milgard representatives cell number. Without skipping a beat I contacted Jeff on his cell. Explaining my situation, he quickly made it clear that “Milgard has a lifetime warranty on their window seals”.

After high fiving my client, a meeting was set for the following day. Talking to Troy later in the day, he said “Strong work Joe, most contractors would never made the call. They would have taken his order to replace the windows.”

The last thing I want to do is say, “Sorry (your name here), your window seals are failed and you are out of the manufacturer’s warranty period”

Happily ever after

  • What are the odds that the builder bought these windows because of the warranty?
  • What are the odds that the owner was told about the warranty when he picked them out?
  • Were there other less expensive options that he passed on for great quality?

Why on earth would they ever do this?

Milgard and every other company that offers a limited lifetime warranty like Levco, does is that we get to learn from our past projects and fix things as we evolve to make better outcomes. In the past 10 years we have gotten better for many reasons, one painful, but really effective way is by learning from our mistakes.

Cost VS. Value is the eternal struggle.

Odds are you didn’t pick Levco for your remodeling project because we were the cheapest. At some point the value is tapped out and cost is the most important thing. I understand that cost is no object clients exist, however my clients rarely fit into this niche.

Some of my clients ask in a serious way, “Is there anything we can do to make the project cost less”? Why yes there is, I tell them, “Reducing the scope of work is the first place to look”. The material budget is a place to look too, but rarely affects the budget as substantially as you would expect. The price we provide is for a great overall project, the finish materials that you’ve selected with our assistance are of (good to great) quality put together by craftsman that care. You have to take my word for it. We learned long ago that “Putting low quality finish materials in your project is something that we refuse to do because we cannot stand behind them.”

At Levco, we share the cost of material selections with our clients as they chose them. This is a rare thing. No one should be surprised at the final presentation of the project cost after everything is known.

Buy quality products and they will reward you many times over

Lg mini

LG mini split

In another instance, I am having an LG ductless split HVAC system replaced right now because after several attempts to repair the new unit , my client lost confidence in the entire thing. Figuring that it was jinxed, we were able to convince LG (without much effort) that it was in everyone’s best interest to have a great LG unit in his home.

The sweet spot for Levco

Great materials installed by someone that does not care is just as harmful. Granted, not every project requires the same “top of the line” mentality. In my world “Great quality and Cost is no object, are not mutually exclusive”. We have made a niche out of finding the sweet spot where building with quality materials put in in a craftsman like manor pays off for everyone. The most important take home message is that without a remodeling contractor that cares, neither of these situations would have had a happy ending.

Post Script

The windows are scheduled to be replaced in a few weeks and the new mini-split is installed and working as promised.


Your comments are welcome. To ask questions or get more information about remodeling, click here to email me directly, or call 208-947-7261

If you or someone you know is considering remodeling or just wants to speak to a trustworthy remodeling contractor please contact me, you’ll be glad you did.

Disclaimer: Some of these images came from the WEB. If they are yours, and you object to them being used, please claim them and I will gladly remove and replace them at once.

Disclaimer: Some of these images came from the WEB. If they are yours, and you object to them being used, please claim them and I will gladly remove and replace them at once.

Related Posts

Problem Solving At A Very High Level

Problem Solving At A Very High Level

The art of problem-solving has been improved for years, much like the science of evolution; it takes generations, and there is still a missing link. (or did scientists find it, and I just missed the memo) The Typical Process Someone identifies a problem and suffers...

read more
Why Hire A Remodeling Contractor?

Why Hire A Remodeling Contractor?

Your home is like any complex machinery, similar to your body in many ways. It comprises many systems that work in unison and harmony to function properly. Some specialize in commercial work; we have a residential remodeling specialty. Remodeling Contractors Are A...

read more

Leave A Comment

2 Comments

  1. Jon Gerlach, Colonial Heights Const.

    I’ll second that about Milgard. I have used Milgard on my projects for about 15 years now. Anytime there has been a problem, they have come out with no fuss and dealt with it.

    Reply
    • Joe Levitch

      Thanks Jon, I love that like me, they understand that only good comes from standing behind your products and workmanship.

      Reply

Submit a Comment

Your email address will not be published. Required fields are marked *

Categories

Latest Projects

Primary Suite Remodel with Deck

Primary Suite Remodel with Deck

Primary Suite Remodel & DeckThe Challenge Inaccurate plans were provided that had to get updated over the course of the project. The project is on a creek so lots of precautions were needed to keep erosion out of it.  The Idea Create a primary suite that is...

Whole House Remodel

Whole House Remodel

Whole House RemodelThe Challenge The home was in the hillside district and in the WUI which means that the home has some extra requirements as far as firesafe and extra structural requirements. There had been an addition done to the house years prior that was not...

Whole House Remodel

Whole House Remodel

Whole House RemodelThe Challenge The property was occupied during design and the new owners were very occupied with their school aged children. Lots of deferred maintenance items had to be addressed. The Idea The home was purchased in advance of moving in with the...

Garage Remodel

Garage Remodel

Garage renovationThe Challenge The sagging roof caused be removed bracing over the years made it look like a sway-back horse. A chiropractic adjustment and some serious support were needed. Keeping with the historic look and feel of the garage was important. There...