Is it when you are promised and not a minute later? Or is it something we can come to an agreement upon? For me, when I set an appointment it means I will be a few minutes early or I will call. It also means that I expect my employees to be here and ready to work at 8...
I read a piece recently that reminded me of the essence of remodeling. There is nothing more upsetting to the apple cart than dealing with an interruption in the daily routine. Not everyone is cut out for it. My job is to understand the personalities quickly to see...
The Nuts and Bolts of How We Do it Here We have been praised up one side and down the other for having a process that makes sense. Does that mean that others do not? No, however, We keep working on ours because we want this process to be the best too discover all of...
Back in the ’30’s and 40’s the insurance world was referred to as the “insurance racket” It was likened to and most likely connected to the mafia which collected money very well but was reluctant to pay out. There were no rules or...
A potential client called to say these words which inspired me to write an article about it. Who doesn’t want a sanctuary in their home? I said realizing that creating them is what we have been doing for a decade and a half. I had never considered it in that light. A...
Remember learning how to drive a stick shift? I recall teaching the kids too, it just takes some time to learn. That poor Toyota Corolla, at least 3 brothers, and some of their kids learned on her. It is with that grinding sound ringing in my ears and no forward...
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